Maintenance
& Managed Support
Technology that's deployed and abandoned is technology that fails. Nengo Tech provides comprehensive, SLA-backed maintenance and managed services — keeping your ICT infrastructure optimised, secure, and performing at 100%.
Preventive Maintenance
Scheduled, proactive servicing of all ICT infrastructure — hardware health checks, firmware/software updates, performance tuning, log reviews, security patch cycles, and cleaning of physical equipment. Prevents failures before they happen.
Reactive / Break-Fix Support
When systems fail, we respond fast. Guaranteed on-site and remote response windows under SLA — hardware replacement, system restoration, data recovery, and incident documentation with root-cause analysis reports.
Remote Monitoring (NOC/SOC)
24/7 Network Operations Centre (NOC) and Security Operations Centre (SOC) monitoring of your ICT environment. Automated alerts, anomaly detection, and human analyst oversight — threats neutralised before impact.
Managed IT Services (MSP)
Full outsourced IT management — we become your technology department. Covers helpdesk, user support, device management, software licencing, vendor management, IT procurement, and strategic ICT advisory.
Backup & Disaster Recovery
Design and implementation of automated backup regimes, offsite replication, Business Continuity Planning (BCP), and tested Disaster Recovery Plans (DRP) — ensuring your operations survive any outage or incident.
IT Asset Management
Complete hardware and software asset lifecycle management — inventory tracking, procurement planning, depreciation records, licence compliance, warranty management, and end-of-life disposal handled entirely by our team.